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Questions are at the core of everything in our system.  A common complaint was that while our information is amazingly rich, customers can't seem to find what they want, and are constantly relying on their Account Managers to do the work for them.

Question Search

Improve the way users find questions in our system, both in the main search as well as quesiton search within other system features.

Project Goal

Discovery: 2 months

Define: 6 months

Design: 2 months

Iterate: ongoing

Overall: ongoing


  • Moderated usability studies

  • Heuristic review

  • Internal stakeholder conversations

  • Common design conventions

  • Adapting vendor work


Writeup coming soon!

Old Search.png

Old Question Search

Redesigned Search.png

Improved Question Search

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