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Questions are at the core of everything in our system. A common complaint was that while our information is amazingly rich, customers can't seem to find what they want, and are constantly relying on their Account Managers to do the work for them.
Question Search
Improve the way users find questions in our system, both in the main search as well as quesiton search within other system features.
Project Goal
Discovery: 2 months
Define: 6 months
Design: 2 months
Iterate: ongoing
Overall: ongoing
TimeFrame
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Moderated usability studies
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Heuristic review
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Internal stakeholder conversations
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Common design conventions
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Adapting vendor work
Methodologies
Writeup coming soon!
Old Question Search
Improved Question Search
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